Background Ambience
Add subtle background audio to create a realistic atmosphere:Available Sounds
Configuration
When to Use
Thinking Sound
Audio feedback while the AI processes responses:Purpose
- Indicates the agent is working on a response
- Reduces perceived wait time
- Prevents awkward silence
Configuration
Available Sounds
Complete Example
Full environment configuration:Best Practices
Less is More
Ambient sounds should be subtle. If callers notice it, it’s too loud.
Match Brand
A law firm might use
quiet, while a startup might prefer cafe.Test on Phone
Audio sounds different through phone lines. Always test.
Consider Context
Disable background for sensitive conversations (medical, financial).
When to Disable
Consider disabling ambient sounds for:- Medical or healthcare calls
- Financial services
- Legal consultations
- Any context where professionalism requires silence
- International calls (added latency concerns)
Testing Environment
- Open Test Call
- Have a conversation
- Listen for:
- Background audio level
- Thinking sound timing
- Overall audio quality
- Adjust volumes as needed
Related
Voice Settings
Configure voice and speech
Global Settings
All agent-wide settings
Test Call
Test environment settings