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Build a simple voice agent with three stages: Start, Conversation, and End Call. This guide walks you through the essential steps to get your first agent up and running.

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Step 1: Create a New Agent

1

Navigate to Flow Agents

From the dashboard sidebar, click Flow Agents.
2

Click Create New Agent

Click the Create New Agent button in the top right corner.
3

Enter Agent Details

Fill in the creation form:
  • Name: Give your agent a descriptive name (e.g., “Customer Support Agent”)
  • Description: Optional description of what the agent does
  • Language: Select the primary language (default: English US)
Click Create to proceed.

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Step 2: Build the Flow

After creation, you’ll enter the Flow Canvas. A Start node is automatically added.
1

Configure the Start Node

Click on the Start node to select it. In the right panel:
  • Set Speaker First to “Agent” (the agent speaks first)
  • Enter a Greeting Message:
Hello! Thank you for calling. How can I help you today?
2

Add a Conversation Node

From the left sidebar, drag a Conversation node onto the canvas below the Start node.Click on the Conversation node and configure:
  • Mode: Prompt (AI generates responses)
  • Prompt: Enter instructions for the AI:
You are a helpful customer service assistant.
- Answer questions about our products and services
- Be friendly and professional
- If you cannot help, offer to transfer to a human agent
- When the customer is done, thank them and end the call
3

Connect Start to Conversation

Click the handle (small circle) on the bottom of the Start node and drag to the top handle of the Conversation node. A connection line will appear.
4

Add an End Call Node

Drag an End Call node from the sidebar onto the canvas.Configure it:
  • Farewell Message:
Thank you for calling! Have a great day.
5

Add a Transition

In the Conversation node, scroll to Transitions and click Add Transition:
  • Condition: “The customer indicates they are done or says goodbye”
  • Go to: Select the End Call node
This tells the agent when to end the conversation.

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Step 3: Test Your Agent

1

Open Test Panel

Click the Test button in the top toolbar to open the test interface.
2

Start a Test Chat

Type a message like “Hi, I have a question about your products” and press Enter.Watch as:
  • The active node highlights on the canvas
  • The AI responds based on your prompt
  • Transitions activate when conditions are met
3

Verify the Flow

Test different scenarios:
  • Ask a few questions
  • Say “That’s all, thank you” to trigger the end transition
  • Confirm the farewell message plays

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Step 4: Save and Publish

1

Save Your Work

Click Save in the top toolbar. Your flow auto-saves, but manual save ensures all changes are captured.
2

Activate the Agent

Toggle the Active switch in the top toolbar to enable the agent for live calls.

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Your First Flow

Here’s what your completed flow should look like: 
┌─────────────────┐
│     START       │
│  "Hello! Thank  │
│  you for..."    │
└────────┬────────┘
         │
         ▼
┌─────────────────┐
│  CONVERSATION   │
│  Customer       │
│  Service AI     │
└────────┬────────┘
         │ "done or goodbye"
         ▼
┌─────────────────┐
│    END CALL     │
│  "Thank you..." │
└─────────────────┘

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Next Steps

Flow Canvas

Learn about the canvas interface in detail

Conversation Stage

Deep dive into conversation node configuration

Voice Settings

Configure your agent’s voice and speech

Attach Phone Number

Connect your agent to a phone number