Test Chat

Test Chat allows you to interact with your agent via text messages. It’s a quick way to verify conversation logic without needing audio.

Overview

Test Chat provides:

Text-based conversation with your agent
Faster iteration than voice testing
Visual flow tracking on canvas
Transcript for easy review

Starting a Test Chat

Open your flow agent in the Flow Builder
Click the Test button in the toolbar
Select Test Chat
Type your message and press Enter

During the Test

Chat Interface

The test panel shows:

Your messages (right-aligned)
Agent responses (left-aligned)
Timestamps
Active node indicator

Canvas Visualization

The canvas updates in real-time:

Indicator	Meaning
Purple glow	Currently active node
Green edge	Active transition
Path highlight	Conversation progression

Extracted Data

If using Data Extraction nodes, collected variables appear in the panel.

When to Use Test Chat

Use Test Chat
Use Test Call

Quickly verify conversation logic
Test multiple scenarios rapidly
Debug flow issues
Iterate on prompts
Test without audio setup

Testing Strategies

Quick Validation

Test basic flow:

You: "Hi, I need help with my order"
Agent: "I'd be happy to help with your order. Can you provide your order number?"
You: "AB123456"
Agent: "Thank you. I found order AB123456. What would you like to know?"

Transition Testing

Test each transition path:

Test 1: "I want to return something" → Should go to Returns
Test 2: "I have a billing question" → Should go to Billing
Test 3: "Let me speak to someone" → Should go to Transfer
Test 4: "That's all, thanks" → Should go to End Call

Edge Case Testing

Test unusual inputs:

You: "asdfghjkl"
Agent: (Should handle gracefully, not crash)

You: ""
Agent: (Should prompt for input)

You: "I hate your company"
Agent: (Should de-escalate or transfer)

Reading the Results

Successful Conversation

The flow works when:

Correct nodes activate at the right time
Transitions fire on expected conditions
Responses are accurate and helpful
The conversation reaches the intended goal

Identifying Issues

Watch for:

Issue	Symptom
Wrong transition	Flow goes to unexpected node
Missing transition	Flow stays stuck in one node
Bad response	Answer is inaccurate or off-topic
No KB retrieval	Agent doesn’t use knowledge base

Tips for Effective Testing

Test one thing at a time

Focus on a single path or feature in each test session.

Use consistent test cases

Create a set of standard test inputs you run every time.

Save problem conversations

Screenshot or copy transcripts that show issues.

Vary your phrasing

Test the same intent with different wording.

Chat vs Call Differences

Aspect	Test Chat	Test Call
Speed	Faster	Slower
Setup	None	Microphone needed
Voice testing	No	Yes
Timing/pacing	No	Yes
Interruptions	No	Yes
Iteration speed	Fast	Moderate

Best Practices

Test Early

Start testing as soon as you have a basic flow.

Document Failures

Keep track of what doesn’t work and why.

Use Both Modes

Chat for logic, Call for voice and final validation.

Test Regularly

Retest after every significant change.

Test Call

Voice-based testing

Flow Canvas

Visual flow building

Transitions

Debug transition issues

Getting Started

Agent Builder

Agent Configuration

Test Agent

Publish

Overview

Starting a Test Chat

During the Test

Chat Interface

Canvas Visualization

Extracted Data

When to Use Test Chat

Testing Strategies

Quick Validation

Transition Testing

Edge Case Testing

Reading the Results

Successful Conversation

Identifying Issues

Tips for Effective Testing

Chat vs Call Differences

Best Practices

Test Early

Document Failures

Use Both Modes

Test Regularly

Test Call

Flow Canvas

Transitions

​Overview

​Starting a Test Chat

​During the Test

​Chat Interface

​Canvas Visualization

​Extracted Data

​When to Use Test Chat

​Testing Strategies

​Quick Validation

​Transition Testing

​Edge Case Testing

​Reading the Results

​Successful Conversation

​Identifying Issues

​Tips for Effective Testing

​Chat vs Call Differences

​Best Practices

Test Early

Document Failures

Use Both Modes

Test Regularly

​Related

Test Call

Flow Canvas

Transitions

Overview

Starting a Test Chat

During the Test

Chat Interface

Canvas Visualization

Extracted Data

When to Use Test Chat

Testing Strategies

Quick Validation

Transition Testing

Edge Case Testing

Reading the Results

Successful Conversation

Identifying Issues

Tips for Effective Testing

Chat vs Call Differences

Best Practices

Related