End Call Stage

The End Call stage terminates the conversation with a farewell message. It’s a terminal node with no outgoing connections.

Overview

Use End Call nodes to:

Gracefully conclude conversations
Deliver closing messages
Mark successful or unsuccessful call outcomes

End Call nodes are colored red to indicate they’re terminal points in your flow.

Configuration

Farewell Message

The final message spoken before the call ends. Examples:

// Standard
"Thank you for calling Acme Corp. Have a great day!"

// After successful resolution
"I'm glad I could help today. Thanks for calling, and have a wonderful day!"

// After appointment booking
"Your appointment is confirmed. We look forward to seeing you. Goodbye!"

// Professional
"Thank you for contacting us. If you have any further questions,
please don't hesitate to call back. Goodbye."

End Condition Prompt

An optional LLM-evaluated condition for when to end. This is useful when the End Call node is reachable through multiple paths and you want additional validation.

End the call when the customer has confirmed they have no more questions
and has said goodbye.

Multiple End Call Nodes

You can have multiple End Call nodes in a flow for different outcomes:

┌─────────────────┐
│   Conversation  │
└────────┬────────┘
         │
    ┌────┴────┐
    │         │
    ▼         ▼
┌────────┐ ┌────────┐
│End Call│ │End Call│
│Success │ │ Failed │
└────────┘ └────────┘

Use cases:

Successful vs. unsuccessful resolutions
Different farewell messages for different paths
Tracking call outcomes in analytics

Example Configurations

Standard Farewell

Farewell Message: |
  Thank you for calling. Have a great day!

Post-Booking Confirmation

Farewell Message: |
  Your appointment has been scheduled for {{appointment_date}}
  at {{appointment_time}}. We've sent a confirmation to your email.
  See you then! Goodbye.

Unresolved Issue

Farewell Message: |
  I apologize we couldn't fully resolve your issue today.
  A support specialist will follow up within 24 hours.
  Thank you for your patience.

After-Hours

Farewell Message: |
  Our office is currently closed. Our business hours are
  Monday through Friday, 9 AM to 5 PM.
  Please call back during business hours. Goodbye.

Best Practices

Keep It Brief

Long farewell messages feel unnatural. Aim for 1-2 sentences.

Match the Outcome

Successful calls deserve positive messages. Failed resolutions should acknowledge the issue.

Include Next Steps

If applicable, tell the caller what happens next (email confirmation, callback, etc.).

Brand Consistency

Use farewell messages that match your brand voice and the rest of the conversation.

Transitions to End Call

Common transitions that lead to End Call:

From	Condition
Conversation	”Customer says goodbye or indicates they’re done”
Data Extraction	”All required information collected successfully”
Human Transfer	”Transfer failed and no fallback available”
Calendar Booking	”Appointment booked successfully”

Start Stage

The beginning of your flow

Human Transfer

Alternative to ending: transfer to human

Transitions

Configure when to end the call

Getting Started

Agent Builder

Agent Configuration

Test Agent

Publish

Overview

Configuration

Farewell Message

End Condition Prompt

Multiple End Call Nodes

Example Configurations

Best Practices

Keep It Brief

Match the Outcome

Include Next Steps

Brand Consistency

Transitions to End Call

Start Stage

Human Transfer

Transitions

​Overview

​Configuration

​Farewell Message

​End Condition Prompt

​Multiple End Call Nodes

​Example Configurations

​Best Practices

Keep It Brief

Match the Outcome

Include Next Steps

Brand Consistency

​Transitions to End Call

​Related

Start Stage

Human Transfer

Transitions

Overview

Configuration

Farewell Message

End Condition Prompt

Multiple End Call Nodes

Example Configurations

Best Practices

Transitions to End Call

Related